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  • How does the customization work?
    When you go to the customization screen, there will be an image with several arrows next to it. Use the arrows to go through the different dress options. When you're happy with the dress, use the Add to Cart buttons on the side to add each piece to your cart. You will have to select the correct style and color for each piece (don't worry, just match the images!). Once you're done, head to the checkout. Please only build one dress at a time. If you want to buy multiple dresses, check out with the first dress before starting on a second. Fabric colors may not exactly match with the colors on the customization screen.
  • What materials are the dresses made of?
    There are two options: 100% polyester satin, with lining that is 65% polyester and 35% cotton broadcloth, or 97% polyester and 3% spandex stretch satin, with a 95% polyester and 5% spandex jersey knit lining. All of the fiber information and care instructions will also be on a tag inside the dress. Children's dresses have an elastic waist and a hook and eye closure at the back. Adult size dresses have a zipper in the back.
  • What's the difference between the dress types?
    There are two types of dresses, stretch and woven. Stretch dresses are a little stretchy and don't have a zipper. Woven dresses are not stretchy and have a zipper back closure.
  • What are the measurements for the dress sizes?
    Measurements are approximate. If you need any specific alterations or adjustments, please leave a note while checking out. Waist measurement refers to the measurement around the narrowest part of the torso. Children's sizes have elastic in the waist, so the waist measurement is the maximum size of the dress. If in doubt, order a size up. Children's sizes: 4: Waist 21", weight 33-36 lbs. 5: Waist 22", weight 37-40 lbs. 6: Waist 23", weight 41-46 lbs. 7: Waist 22", weight 47-53 lbs. 8: Waist 23", weight 64-63 lbs. 10: Waist 24", weight 64-74 lbs. 12: Waist 25", weight 75-84 lbs. 14: Waist 26", weight 85-94 lbs. Adult sizes: 6: Waist 26", bust 34" 8: Waist 27", bust 35" 10: Waist 28", bust 36" 12: Waist 29", bust 38" 14: Waist 31", bust 39" 16: Waist 32", bust 41" 18: Waist 34, bust 4
  • How long until my dress arrives?
    Your dress will usually be sent within 4-5 weeks of your order being placed. There could be delays depending on the volume of orders and material delivery times. Shipping times may vary depending on where your dress is being delivered to.
  • What forms of payment do you accept?
    Credit/Debit cards and Apple Pay.
  • What's the return policy?
    You can get a full refund for any order cancelled within a week of placing your order. After that, it is not possible to return it and get a refund, though some alterations to the dress are possible.
  • How do I cancel an order?
    Send an email to, or use the website contact form. Please include the order number!
  • What if the dress doesn't fit?
    If your dress doesn't fit, send an email or a message through the contact form on this site. You can then send the dress back to have it altered.
  • How do I wash my dress?
    Cold delicate cycle, tumble dry low. All of the fiber information and care instructions will also be on a tag inside the dress.
  • Do you ship dresses outside the U.S?
    Unfortunately, international shipping is not currently offered.
  • How do I get the 10% off?
    After you purchase a dress, you should receive an email with a code for 10% off your next dress. If you don't receive an email, please use the contact information on this site to send a message about the issue! You will only receive one 10% coupon, even if you buy multiple dresses.
  • Privacy policy
    When you buy a dress, your name, phone number, address, and any other information you provide will be collected for the purpose of fulfilling the transaction. Custom Princess Dresses collects such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. You may be contacted to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to receive updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes you may be contacted via email or telephone. If you don’t want us to process your data anymore, or you would like to access, correct, amend or delete any personal information we have about you, please contact Custom Princess Dresses is hosted on the platform. provides the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • Sales tax license
  • Do you offer adaptive clothing options?
    Because every dress is individually made, alterations are definitely possible! You can add a note while checking out. Please describe the type of alterations you'd like as clearly as possible, and I'll do my best to accommodate them.
  • Can I see more cat photos?
    Sure! Here's some good ones:
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